Sultan Center Online Shopping App

Challenges

The Sultan Center aimed to provide a seamless online shopping experience for its customers, focusing on grocery shopping. They needed an app that could handle a wide range of products, offer personalized features, and ensure a smooth user experience from browsing to delivery. Key challenges included:

1. Wide Range of Products: Managing a vast inventory of grocery items and ensuring users can easily find what they need.
2. Personalization: Implementing features that cater to individual shopping preferences, such as multiple wishlists and personalized search suggestions.
3. Local Integration: Integrating local services like PACI for address verification and booking delivery time slots for convenient delivery.
4. User Experience: Ensuring a user-friendly interface that makes online shopping quick, easy, and reliable.

Solutions

To address these challenges, our team customized the EbizON mobile commerce solution to create a grocery-centric theme tailored for The Sultan Center's needs. Key features implemented included:

1. Multiple Wishlists: Allowing users to create and manage multiple wishlists for different occasions or shopping needs.
2. Auto-Suggest with Elasticsearch: Enhancing the search functionality with Elasticsearch for fast, accurate, and personalized search suggestions.
3. PACI Integration: Integrating the Public Authority for Civil Information (PACI) system for accurate address verification and seamless delivery management.
4. Time Slot Booking: Implementing a time slot booking system to allow customers to choose their preferred delivery time, enhancing convenience and customer satisfaction.

Impact

The customized mobile app significantly improved The Sultan Center's online shopping experience, leading to several positive outcomes

1. Enhanced User Experience: The app's user-friendly interface and personalized features made it easier for customers to browse, search, and purchase products.
2. Increased Customer Satisfaction: Features like multiple wishlists and time slot booking catered to individual preferences, leading to higher customer satisfaction and retention.
3. Efficient Delivery Management: PACI integration and time slot booking ensured accurate address verification and timely deliveries, reducing logistical challenges.
4. Boost in Sales: The convenient and efficient shopping experience provided by the app resulted in increased sales and higher revenue for The Sultan Center.

The Sultan Center Online Shopping app, powered by EbizON, successfully transformed the grocery shopping experience, making it more convenient and enjoyable for customers. This case study showcases the effectiveness of customized mobile commerce solutions in addressing specific industry challenges and delivering impactful results.